American Express
Senior Product Manager – Customer Data Platform (Adobe Experience Platform)
- Phoenix, Arizona
- Hybrid
- full time
- $123k–$215k/year
- Posted today
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About the role
Membership Portfolio Services, within our US Consumer Services Business, is
responsible for developing and scaling several growing businesses that are
strategically important to American Express. We are developing unique and
differentiated ways to strengthen the Membership Model across Amex Offers,
Advertising, Dining and Marketing Technology.
The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization
that sits within Membership Portfolio Services (MPS). It is American Express’
marketing services center of excellence with the charter of powering high
quality, efficient, user-centric digital marketing experiences that accelerate
business growth through optimized enterprise MarTech & MarOps solutions.
You will be joining ECMX’s MarTech organization, focused on providing
frictionless, flexible, and flawless marketing and servicing experiences.
You will be part of a team that is responsible to create/manage products
supporting the segmentation, targeting & eligibility domains using MarTech
Customer Data Platform (CDP) across 24 Global markets. This team will play a
critical role in overall Marketing targeting audience setup, execution and
fulfillment of marketing offers across multiple channels.
In this role you will own the product roadmap and strategic vision. You will
partner with colleagues in Product, Engineering, and the Business to inform and
drive forward the product roadmap. An ideal candidate will be interested in
product management, technology modernization, and Mar-Tech Products like
Customer Data Platform (CDP). The candidate should be a quick-learner, curious
problem solver and adept to work in a fast-paced environment.
At American Express, our culture is built on a 175-year history of
innovation, shared values
[https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership
Behaviors, and an unwavering commitment to back our customers, communities, and
colleagues. From delivering differentiated products to providing world-class
customer service, we operate with a strong risk mindset, ensuring we continue to
uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive
support for your holistic well-being and many opportunities to learn new skills,
develop as a leader, and grow your career. Here, your voice and ideas matter,
your work makes an impact, and together, you will help us define the future of
American Express.
We back you with benefits that support your holistic well-being so you can be
and deliver your best. This means caring for you and your loved ones' physical,
financial, and mental health, as well as providing the flexibility you need to
thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability
benefits
* Flexible working model with hybrid, onsite or virtual arrangements depending
on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered
for pregnancy, adoption or surrogacy
* Free access to global on-site wellness centers staffed with nurses and
doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site
[https://www.americanexpress.com/en-us/colleagues/benefits].
American Express is an equal opportunity employer and makes employment decisions
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, veteran status, disability status, age, or any other
status protected by law. American Express will consider for employment all
qualified applicants, including those with arrest or conviction records, in
accordance with the requirements of applicable state and local laws, including
the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for
Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring
Ordinance. For positions covered by federal and/or state banking regulations,
American Express will comply with such regulations as it relates to the
consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and
personally. That's why we have Amex Flex, our enterprise working model that
provides greater flexibility to colleagues while ensuring we preserve the
important aspects of our unique in-person culture. Depending on role and
business needs, colleagues will either work onsite, in a hybrid model
(combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights
[https://www.eeoc.gov/poster]” poster. If the link does not work, you may access
the poster by copying and pasting the following URL in a new browser window:
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The below represents the expected salary range for this job requisition.
Ultimately, in determining your pay, we’ll consider your location, experience,
and other job-related factors.
Skills
- Product Management
- Customer Data Platform
- MarTech
- Digital Marketing
- Product Roadmap
- Agile
- Stakeholder Management
- Data Analysis
- Problem Solving
- Adobe Experience Platform
- Audience Segmentation
- Customer Journey Analytics
- Data Governance
- Cloud-based Data Platforms
- Strategic Planning
- Cross-functional Leadership
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