Senior Product Manager - Software & Total Sol

1. Position Summary Hyosung Americas (NHA) is seeking a strategic Senior Product Manager to own the North American software, payments, and total-solutions portfolio serving financial institutions, retailers, ATM operators, payments providers, and self-service banking environments. This role will define and execute market-driven product strategy across software, hardware-enabled solutions, transaction processing, integrations, and partner ecosystems. Serving as the central bridge among customers, Sales, Marketing, Service, Operations, Software Engineering, Hardware Product Management, global headquarters teams, network certification functions, and strategic partners, the Senior Product Manager will guide investment priorities, commercialization, lifecycle decisions, and measurable business outcomes. Success requires strong customer discovery, product governance, commercial judgment, and the ability to lead global and cross-functional teams without direct authority. 2. Key Responsibilities Product Strategy & Portfolio Management * Own the North American software, payments, and total-solutions portfolio strategy across banking, self-service, retail, and cash automation markets. * Define product vision, target segments, value propositions, investment priorities, and multi-year roadmaps aligned with company strategy and customer needs. * Develop business cases and recommendations using customer value, revenue potential, profitability, technical feasibility, cost, risk, and strategic fit. * Align software roadmaps with Hyosung hardware platforms, transaction processing capabilities, TCR solutions, and future ATM and self-service capabilities. * Communicate North American requirements and priorities to global product teams and influence global roadmap decisions. Product Development & Lifecycle * Translate market and customer needs into clear product requirements, epics, user stories, acceptance criteria, and release priorities. * Partner with Engineering, UX, Quality, Operations, Service, and global teams throughout discovery, development, validation, launch, and post-launch optimization. * Manage the complete product lifecycle, including introduction, enhancement, versioning, migration, maintenance, and end-of-life planning. * Establish release, upgrade, and migration strategies for on-premises, cloud, SaaS, API-based, and integrated offerings. * Balance new capabilities, customer commitments, technical debt, product quality, cybersecurity, and supportability. Commercialization & Go-to-Market * Develop commercialization strategies covering market segmentation, pricing, licensing, packaging, positioning, and route to market. * Lead cross-functional launch readiness with Sales, Marketing, Service, Operations, Training, Support, and partner teams. * Create sales enablement materials, product messaging, competitive positioning, and tools that support pipeline development and customer adoption. * Support executive customer meetings, strategic account reviews, RFPs, trade shows, and high-value sales opportunities. * Partner with Finance and business leaders to support revenue, recurring revenue, margin, and return-on-investment objectives. Customer Discovery, Adoption & Partner Ecosystem * Lead Voice of Customer activities with financial institutions, retailers, processors, ATM operators, and strategic partners through interviews, field observation, advisory forums, and usage analysis. * Validate concepts through prototypes, pilots, design partners, and structured feedback before scaling investment. * Distinguish customer-specific requests from repeatable market requirements and define scalable solutions. * Develop strategies for customer onboarding, implementation, adoption, expansion, retention, and migration. * Manage product relationships and joint roadmaps with processors, ATM and payments networks, fintech firms, ISVs, technology providers, and systems integrators. * Coordinate software and integration requirements with network certification activities, including Fiserv, FIS, CDS, and other applicable financial or retail networks. Market Intelligence & Strategy Leadership * Establish and maintain a formal market intelligence program covering competitor products, announced roadmaps, capabilities, differentiators, pricing signals, and market positioning. * Monitor emerging banking, fintech, payments, retail technology, cash automation, cloud, API, and self-service trends. * Track relevant customer and competitor mergers, acquisitions, divestitures, strategic partnerships, regulatory developments, bankruptcy filings, and market-entry activity. * Assess the impact of market events on sales opportunities, product priorities, investment decisions, and market share. * Produce periodic executive reports with actionable insights, scenarios, and strategic recommendations. Security, Compliance, Certification & Resiliency * Partner with Security, Compliance, Legal, Engineering, and certification teams to address applicable payment, data protection, accessibility, resiliency, and financial-industry requirements. * Incorporate PCI DSS, EMV, network certification, privacy, secure development, vulnerability management, patching, business continuity, and disaster recovery considerations into product plans, as applicable. * Support financial institution security reviews, vendor-risk assessments, audits, and certification readiness. * Identify and communicate product, security, compliance, dependency, and delivery risks, with mitigation and escalation plans. Product Governance & Performance * Establish transparent governance and prioritization processes for roadmap, investment, launch, and end-of-life decisions. * Facilitate recurring portfolio and roadmap reviews with executive and cross-functional stakeholders. * Define, track, and communicate product KPIs, business outcomes, roadmap progress, dependencies, and risks. * Use qualitative and quantitative data to recommend whether to accelerate, adjust, pause, or retire initiatives. * Promote product management standards, templates, and best practices, and mentor product managers or product owners as needed. 3. Required Qualifications * Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, Finance, or a related field. * 7+ years of product management experience, including ownership of B2B enterprise software or technology products across the full product lifecycle. * 5+ years of experience in fintech, banking technology, payments, self-service banking, retail technology, cash automation, or a related market. * Demonstrated experience developing product strategy, roadmaps, business cases, and investment recommendations. * Experience launching and commercializing software or integrated technology solutions, including pricing, packaging, positioning, and sales enablement. * Strong understanding of ATM ecosystems, financial institutions, payment networks, transaction processing, or complex integration environments. * Experience translating customer and market requirements into scalable product requirements and release priorities. * Experience working in Agile development environments with Engineering, UX, Quality, Operations, and customer-facing teams. * Ability to use quantitative and qualitative data to prioritize initiatives and measure outcomes. * Proven ability to influence global and cross-functional teams without direct authority. * Strong executive communication, presentation, negotiation, and analytical skills. * Ability to travel as required. 4. Preferred Qualifications * MBA or other relevant advanced degree. * Experience with ATM, branch transformation, payments, recycler, TCR, retail technology, or cash automation solutions. * Knowledge of SaaS platforms, subscription and recurring-revenue models, APIs, cloud services, and partner integrations. * Experience with financial institution procurement, security review, vendor-risk, compliance, or certification processes. * Familiarity with PCI DSS, EMV, ATM or payments networks, and payment certification requirements. * Experience managing cloud transformation, platform migration, or legacy product transition strategies. * Experience with major ATM, payments, cash automation, retail technology, or self-service banking ecosystems. * Experience coordinating product strategy between global headquarters and North American market teams. 5. Success Measures * Portfolio strategy and roadmap are clearly aligned with customer needs, market opportunities, and business priorities. * Achievement of agreed software revenue, recurring revenue, margin, adoption, and retention objectives. * Improved roadmap predictability, launch readiness, and on-time delivery of priority initiatives. * Increased customer adoption, active usage, pilot-to-production conversion, satisfaction, and renewal or expansion performance. * Reduced implementation, integration, and certification cycle times while maintaining product quality and compliance readiness. * Effective coordination across software, hardware, payments, certification, operations, service, and partner initiatives. * Clear executive visibility into product performance, competitive developments, customer trends, investment tradeoffs, and market risks. * Demonstrated return on product investment and disciplined lifecycle management across the portfolio. 6. Travel and Work Environment This role operates in a hybrid environment from Miamisburg, OH or Dallas, TX, with remote arrangements considered based on business need. Travel to customer locations, company offices, partner sites, trade shows, and industry events is required as business priorities dictate.