Senior Product Manager, Health and Telemetry

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.  Ford Energy is a newly formed, wholly-owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Ford’s century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable, US-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid. Why Ford Energy? At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world's most iconic brands. Learn more at https://fordenergy.com.   RESPONSIBILITIES In this position... You'll own and lead the telemetry and battery health software for Ford Energy's battery energy storage products. The products that capture what every asset is doing in the field and use AI to diagnose and forecast asset health, so customers can monitor and manage their assets and Ford Energy can service them faster and at lower cost. What you'll do... The Ford Energy Digital Product team is seeking a Sr. Product Manager to lead our telemetry and battery health software. In this role, you'll define the roadmap for the products that capture what Ford Energy battery energy storage assets are doing in the field and turn that data into a clear picture of asset health. * These products let customers monitor and manage their assets, speed up Ford Energy's service response, lower the cost to serve, and improve the customer experience. You'll lead the deployment of AI into these products where it can find faults before they become outages, and you'll be responsible for making those systems reliable at fleet scale. * Own discovery and business-case development for telemetry and asset health products, grounding the roadmap in research with customers and Ford Energy service and engineering teams, and in the uptime, warranty and cost-to-serve outcomes those products drive. * Define how asset data reaches Ford Energy and its customers, working through integrations with partner systems and Ford Energy's own hardware, and partnering with Cybersecurity, Legal and customers on data access, security and approvals. * Identify where AI can meaningfully improve asset health outcomes — fault detection, health estimation, anomaly detection and degradation forecasting — and lead responsible pilot-to-production deployment, including evaluation criteria, guardrails, human-in-the-loop design, and measurement of customer and business impact. * Conduct deep-dive analyses of telemetry and service data to identify recurring failure modes, avoidable site visits, and opportunities to shorten time to diagnosis and resolution. * Orchestrate cross-functional delivery by translating product vision into clear product definitions and technical requirements, partnering closely with Project Operations & Performance, software engineering, data science, UX design and analytics teams from concept through launch and ongoing iteration. * Implement AI-powered feedback loops into the product management process to monitor customer feedback, identify user friction, and identify and prioritize improvements. * Synthesize customer insights and feedback, technical constraints and financial projections into high-impact recommendations for executive leadership, providing the strategic clarity and data-backed rationale required to secure buy-in and investment. * Define and track input and output metrics to demonstrate business and customer impact for telemetry and health products. Implement structured monitoring of customer and service users to continuously improve adoption, usability, and outcomes.   QUALIFICATIONS You'll have... * HS Diploma or equivalent combination of relevant education and experience. * 10+ years of progressive growth and experience leading Product Management in large scale environment * 5+ years of experience leading digital product development or AI enable products from planning through launch and improvements. * 3+ years of experience delivering AI-enabled features, or a strong working understanding of how modern AI systems are built and managed. * 3+ years of experience building systems where AI operates autonomously and can demonstrate how they made those systems reliable * Experience shipping AI- or ML-enabled product features, or a strong working understanding of how LLM-based and agentic systems are built, evaluated, and governed in production * Experience with software that handles substantial amounts of data or connects to equipment. * Strong communication, leadership, and customer-focused skills.   Even better, you may have... * Domain knowledge in battery energy storage, battery management systems, EV batteries, or connected industrial assets — particularly diagnostics, health monitoring, or predictive maintenance * Familiarity with industrial data, telemetry or IoT platforms, time-series data, or security requirements for utility and critical-infrastructure systems * Prior experience deploying agentic AI, copilots, or automation into operational or customer-facing workflows, including defining guardrails, evaluation frameworks, and human oversight * Bachelor's Degree in Business, Engineering, Data Science, Human-Computer Interaction, or a related field; Master of Business Administration You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision, and prescription drug coverage • Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day This position is leadership level 6 and ranges from $115,500-$218,100.  Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/LL6 [https://urldefense.com/v3/__https://fordcareers.co/LL6__;!!N_LtwI-RPugbI9wg0dJn!CQpfnWpAJMBB9_c_cfXlSzCkGCBZOy7nm5yTE-c62nlKSeh-ZawY5hJyORSu58kRw31l79eBJpFQvjY$] Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid Company: As Ford establishes a wholly owned subsidiary focused on Battery Energy Storage Systems, this role will initially be employed by Ford and is expected to transition to the subsidiary within one year.     #LI-KD1 #FordEnergy