Product Manager

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Product Manager Location: Orlando, FL Why Kaseya? Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a highimpact role. Join the Kaseya growth rocket ship and see how we are #ChangingLives! Job Summary We’re hiring a Product Manager to own product planning, delivery, and lifecycle management for software products that support Kaseya’s customers and business goals. This role focuses on gathering customer and stakeholder feedback, defining product requirements, partnering with Engineering, and supporting go-to-market execution. You’ll work closely with customers, Sales, Marketing, Engineering, and internal stakeholders to deliver product capabilities that solve real customer problems and drive measurable adoption. Roles & Responsibilities Own product features or systems through the full product lifecycle, from discovery and planning through launch, adoption, and retirement Gather feedback from customers and internal stakeholders to define product needs, priorities, and roadmap inputs Create business requirements, user stories, acceptance criteria, and technical requirements in partnership with Engineering Partner with Engineering, QA, and Design teams to support planning, development, testing, and release execution Collaborate with Product Marketing and Sales to support go-to-market planning, launch messaging, and customer enablement Communicate product updates, releases, use cases, and benefits to customers, partners, and internal teams Define success metrics for product usage and use performance data to inform roadmap and product decisions Manage customer and stakeholder escalations related to owned product areas Required Qualifications 2+ years of software product management or product owner experience Experience managing software features or products through discovery, delivery, launch, and post-launch measurement Experience writing product requirements, user stories, or acceptance criteria for engineering teams Experience working with Engineering teams in an Agile development environment Experience using customer feedback, stakeholder input, or product data to inform roadmap decisions Preferred Qualifications Experience working on SaaS, IT management, cybersecurity, or business software products Experience partnering with Sales, Product Marketing, or Customer Success on go-to-market activities Technical background or experience working with software development and web technologies Experience managing customer or stakeholder escalations CSPO, A-CSPO, or similar product certification Bachelor’s degree in Computer Science, Business, or a related field, or equivalent practical experience Experience presenting product updates or release information to customers, partners, or internal teams Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.