Forward Deployed Product Manager

About the Role Own the end-to-end customer lifecycle for AI voice agents, from deployment through optimization and expansion. You will connect customer needs with product development, helping build high-performing agents and the operating practices for a growing team. What You'll Do Manage customer relationships, learn their business needs, and scope and deploy AI voice agents. Optimize agent performance and expand deployments into additional customer use cases. Present agent value and return on investment to customer decision-makers, using data to demonstrate business impact. Debug agent behavior on specific calls, customize conversation flows, and address compliance requirements. Translate customer feedback and unmet needs into product capabilities in partnership with the product team. Develop playbooks and operating standards for the forward deployed product function. What We're Looking For Five or more years of product management experience, including substantial direct customer-facing work; experience at a startup is required. A product management, computer science, or data science background, with the technical depth to understand product concepts and perform basic debugging. Strong customer communication and relationship skills, comfort with ambiguity, and a willingness to take end-to-end ownership in a fast-moving environment. Ability to analyze data, explain ROI, and turn findings into actionable recommendations. Familiarity with AI workflow tools such as Cursor and ChatGPT; experience with SQL or coding assistants such as Claude Code is relevant. B2B SaaS or regulated-industry experience, such as mortgage, lending, financial services, or healthcare, is relevant. Compensation & Benefits Base salary: $150,000 to $250,000 annually. Visa sponsorship is available. Location On-site in San Francisco, California, with four days per week in the office and Wednesdays remote.