DogByte Senior Product Manager

ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong. We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families. VEG is a 2025 and 2026 certified Great Place to Work®. THE JOB We’re looking for an experienced and self-motivated Product Manager for our proprietary clinical software - a practice management system (PIMS), we’ve lovingly named “DogByte”. In this role, you'll turn the needs of our hospitals, VEGgies, and patients into a clear product strategy and actionable roadmap. You will partner closely with Engineering, Design, Data, IT, Clinical, and Field Operations to build the product that our doctors, nurses, and hospital staff use every day to treat patients, save lives, and run our core business. You’ll function as the senior PM on a product team focused on bridging the gap between key corporate initiatives and the needs of our frontline VEGgies everyday. Your work will help raise the standard of care, unlock efficiency in our hospitals, and make the VEG Experience even stronger for the people and pets who need us most. WHAT YOU’LL DO Partner with veterinarians, nurses, and hospital staff to understand clinical workflows, translating their day-to-day pain points into clear product requirements. Work with VQ stakeholders to build quarterly and yearly roadmaps that clearly communicate prioritization tradeoffs to the business. Build strong relationships across Clinical, Field Operations, Customer Experience, Data, Growth, and VQ leadership to align product decisions with VEG strategic priorities. Define and monitor key KPI that track the success of new initiatives and DogByte overall. Collaborate with clinical and technical support teams to ensure new features land well in real hospital environments. Write clear product specs, user stories, and acceptance criteria that define the key requirements for new features. Collaborate closely with design and engineering through the entire research, design, development, and launch lifecycle of new features. Drive discovery through customer interviews, usage data, and support insights, validating problems and solutions before committing engineering resources. Participate in key sprint ceremonies to guide and support the product team in the execution of the roadmap. WHAT YOU NEED Strong product management craft, with experience taking products from discovery through launch, adoption, measurement, and iteration. Experience setting product strategy, building roadmaps, communicating tradeoffs, and connecting product decisions to customer, business, and operational outcomes. Experience grounding product decisions in data, using quantitative insights, user research, and stakeholder context to measure impact and make thoughtful tradeoffs. A track record of building trust with Product Development partners (Engineering, Design, Data) and cross-functional stakeholders. Strong empathy for frontline users, customers, and operators, especially in complex, workflow-heavy environments where product changes need to be thoughtfully delivered for smooth adoption. Practical fluency with modern AI product opportunities, including LLMs and RAG, and the judgment to identify where AI can create real value without chasing hype, Experience with clinical products (veterinary / human healthcare) and clinical stakeholders is a major plus. WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive Compensation Including $180,000 - $220,000 base salary + bonus + benefits. Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families Unlimited PTO to use for vacation or sick days—however you need it! Generous employee referral program, so our awesome people can bring in more awesome people. And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!! Company laptop and a monthly cell phone reimbursement BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station. DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.