Ford Motor Company
Product Manager, Early Collections
- Dearborn, Michigan
- Hybrid
- full time
- Posted yesterday
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About the role
We are the movers of the world and the makers of the future. We get up every
day, roll up our sleeves and build a better world -- together. At Ford, we’re
all a part of something bigger than ourselves. Are you ready to change the way
the world moves?
The Ford Motor Credit Company team helps put people behind the wheels of great
Ford and Lincoln vehicles. By partnering with dealerships, we provide financing,
personalized service and professional expertise to thousands of dealers and
millions of customers in over one hundred countries around the world.
In this position...
Are you passionate about transforming customer experiences and empowering
internal teams with cutting-edge technology? Do you thrive in a dynamic, agile
environment focused on delivering tangible value?
Our Ford Credit Core + Servicing (C+S) product team is on a mission to build
unwavering confidence and loyalty in our internal agents and external customers.
We envision a future where our servicing tools and processes provide complete
support, enable self-sufficiency, and deliver effective, personalized service
exactly when and where it's needed.
As a Early Collections Product Manager, you won't just gather requirements; you
will be a key driver in delivering software solutions that directly impact on
the daily work of Ford Credit Agents and, by extension, the satisfaction of our
customers. Embracing a modern agile mindset, you will operate at the
intersection of product strategy and technical execution, partnering closely
with business, product, and engineering teams. You will ideate, design, and help
deliver new functionality into our strategic servicing toolset.
Skills
- Product management
- Agile methodology
- Requirements gathering
- User stories
- Acceptance criteria
- Analytical skills
- Problem-solving
- Communication
- Collaboration
- Process modeling
- BPMN
- Journey mapping
- CRM systems
- Financial services
- Credit operations
- Software delivery
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