Mobility Staff Product Manager

Oro is transforming into a technology-driven mobility platform, and our TNC (rideshare) business sits at the center of that evolution. This role owns the end-to-end customer experience for drivers who rely on our platform to earn a living — from reservation and pickup through the on-rent journey and post-return lifecycle. You will define and build a digital-first, frictionless rental experience that maximizes driver earnings, reduces downtime, and strengthens retention. This is a high-impact role where customer experience directly drives revenue, cost structure, and growth. The starting salary for this role is $180,000, commensurate with experience What You’ll Own: * End-to-End Customer Journey Ownership: Own the full lifecycle—from booking to post-rent—delivering a seamless, consistent experience across every digital and physical touchpoint * Driver Experience Strategy & Vision: Define and execute a world-class, driver-centric CX strategy focused on maximizing earnings, minimizing downtime, and building long-term loyalty * Digital Platform & Self-Service Evolution: Lead the roadmap for Driver Hub and digital experience layers, creating a unified destination where drivers can manage their rental end-to-end * Partner Ecosystem Integration (Uber, Lyft, Delivery): Own the product experience across external partner journeys, including onboarding, eligibility, and ongoing engagement. Align workflows, data flows, and incentives to deliver a seamless cross-platform experience * Operational Experience & Scalability: Design solutions that work in real-world operations — enabling branches, maintenance, and support teams with better tools, visibility, and workflows * Growth, Retention, and Monetization Levers: Own key drivers of business performance including retention, extension behavior, pricing transparency, loyalty, and payment successs   What You'll Do: * Design and deliver experiences that maximize driver earnings and time on the road, reducing non-earning friction across the journey * dentify and eliminate root causes of support contacts, disputes, and operational inefficiencies through product-led solutions * Build transparent, intuitive experiences across billing, payments, extensions, and the full rental lifecycle * Lead development and adoption of self-service capabilities for high-volume customer needs (payments, extensions, maintenance, account management)  * Partner with engineering, operations, and external partners to deliver scalable, integrated solutions that improve throughput and activation  * Use data and experimentation to drive improvements across retention, LTV, cost-to-serve, and digital adoption while aligning cross-functional stakeholders   What Success Looks Like: * Increased driver retention, lifetime value, and digital engagement through higher self-service adoption * Reduced support contacts, billing disputes, and operational friction * Faster onboarding and time-to-earn for new drivers * A scalable customer experience that supports rapid growth without proportional increases in operating costs   What We’re Looking For: * 5–8+ years of product management experience, preferably in mobility, marketplaces, fintech, logistics, or related industries * Proven experience owning end-to-end customer or platform experiences and delivering measurable business outcomes such as growth, retention, and cost reduction * Strong track record of partnering cross-functionally with engineering, operations, and external stakeholders * Data-driven, customer-first mindset with the ability to simplify complex workflows and translate insights into scalable solutions   What You’ll Get: * Paid Time Off * Medical, Dental & Vision plan options * Retirement programs, including 401(k) employer matching. * Paid Parental Leave & Adoption Assistance * Employee Assistance Program for employees & family * Educational Reimbursement & Discounts * Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness * Perks & Discounts –Theme Park Tickets, Gym Discounts & more       Fleet Mobility Solutions, LLC, and each of its subsidiaries operating individually under the trade names "Oro" or "Oro Mobility" manage vehicle fleet to support app‑based and on‑demand mobility services in the United States. US EEO STATEMENT  Fleet Mobility Solutions, LLC. and each of its subsidiaries operating individually under the trade names "Oro" or "Oro Mobility" operate in the United States. We are an Equal Opportunity Employer and are committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.